CARRIER ISSUES, COVID-19 AND/OR INCLEMENT WEATHER CONDITIONS CAN DELAY SHIPMENTS BEYOND NORMAL EXPECTED DELIVERY TIMES, WHICH MAY BE BEYOND OUR CONTROL. WE APPRECIATE YOUR UNDERSTANDING AND PATRONAGE, AND APOLOGIZE IN ADVANCE FOR ANY INCONVENIENCE.

When initially starting with GrandeLASH-MD, use once a day for 3 months, through a full lash cycle. After 3 months, use once every other day for maintenance.

Lashes naturally go through a full lash cycle that consists of three phases. The anagen phase where lashes grow. The catagen phase which is a transition phase. And the telogen phase when the lashes rest and then fall out before new ones appear. This entire lash cycle lasts approximately 3 months. And interesting to note, we typically lose 2-3 eyelashes every day.

If you discontinue use of GrandeLASH-MD, your lashes will not maintain the benefits you achieved while using the product and will eventually return to your original appearance.

Note: As of October 2, 2019 we have launched a new website. Accounts created prior to October 3, 2019 will be no longer accessible on our new site. You will need to create a new account. Should you need additional information or have concerns please contact our Customer Service Department at 877-835-3010 or customerservice@grandecosmetics.com  Our customer service team is available from 9AM – 5PM EST Monday thru Friday.

While sensitivity is rare, there is always a possibility whenever introducing a new beauty product. When initially using GrandeLASH-MD, some people may experience a slight sensitivity. Often, sensitivities occur with the use of too much product per application. If irritation occurs, feel free to use the product every other day or so for a week or two. Then continue with daily use, as instructed. If irritation persists at any time, discontinue use immediately.

Yes, all of our products are upheld with a 90-day money back guarantee. For refund/exchange details please see our returns/exchanges policy on your packing slip or on our site located here. NOTE: OUR 90-DAY GUARANTEE IS VALID TOWARDS US DOMESTIC ORDERS ONLY. NOT VALID ON INTERNATIONAL ORDERS.

Should you need additional information or have concerns please contact our Customer Service Department at 877-835-3010 or customerservice@grandecosmetics.com  Our customer service team is available from 9AM – 5PM EST Monday thru Friday.

Yes, we are cruelty free and registered with PETA

If you have a GrandeCosmetics.com account, you can click the “my account” icon at the top right of your screen, login to your account and view your order history, status and shipment. If you do not have an account on GrandeCosmetics.com, you can enter your number via our order status link here and receive information regarding your order status and shipment.

US Domestic orders: First check to see if we have your order and check on your order status. If you have a GrandeCosmetics.com account, you can click the “my account” icon at the top right of your screen, login to your account and view your order history, status and shipment. If you do not have an account on GrandeCosmetics.com, you can enter your number via our order status link here and receive information regarding your order status and shipment.

If your order shows that your order has shipped and you have not received it, or if your order is not listed, contact our Customer Service Department for assistance at 877-835-3010 or customerservice@grandecosmetics.com  Our customer service team is available from 9AM – 5PM EST Monday thru Friday.

Creating an account with Grande Cosmetics will allow you to view your order history, order status, shipping information, shipping addresses and more. To create an account click “my account” at the top right of the screen. From the dropdown click “MY ACCOUNT” This will bring you to our customer sign up/sign in page.

Should you need additional information or have concerns please contact our Customer Service Department at 877-835-3010 or customerservice@grandecosmetics.com  Our customer service team is available from 9AM – 5PM EST Monday thru Friday.

Click the “MY ACCOUNT” icon located in the top right corner next to the site navigation and shopping cart. This will bring you to our customer sign up/sign in page. Enter your login information. From there you will be taken to your account where you can view your personal profile.

Should you need additional information or have concerns please contact our Customer Service Department at 877-835-3010 or customerservice@grandecosmetics.com  Our customer service team is available from 9AM – 5PM EST Monday thru Friday.

At this time, we currently ship to the United Kingdom at www.grandecosmetics.co.uk, Canada at www.grandecosmetics.ca as well as France, Germany, Italy and the Netherlands at www.grandecosmetics.eu 

Please visit www.grandecosmetics.uk to place an order in the United Kingdom, www.grandecosmetics.ca to place an order in Canada or www.grandecosmetics.eu to place an order in France, Germany, Italy or the Netherlands.

Domestic GrandeCosmetics.com retail orders (orders mainly shipped via FedEx); more information can be found via this link: Shipping + Returns

Standard Ground Shipping on all orders: FREE!
Expedited Shipping 1-2 business days: N/A

**FREE SHIPPING: Free Domestic Ground Shipping on orders $50+ must be selected at checkout. Applies to standard ground shipping only, excludes expedited shipping. Order must be $50 and over. Offer may not be applied to prior purchases. Other restrictions and exclusions may apply. Offers and promotions may be discontinued or revoked at any time.

For Grande Cosmetics wholesale orders (orders mainly shipped via FedEx):

Standard Shipping: $12.95
Expedited Shipping 1-2 Business Days: NOT AVAILABLE AT THIS TIME
International Shipping: Additional Duties and Fees may be applied at delivery: NOT AVAILABLE AT THIS TIME

Click “my account” at the top right of the screen or from checkout. Once you are taken to the login page, click "Recover password". From there you will be prompted to supply your email address. You will receive a password reset email shortly thereafter. Follow prompts to reset your password.

Note: As of October 2, 2019 we have launched a new website. Accounts created prior to October 3, 2019 will be no longer accessible on our new site. You will need to create a new account. Should you need additional information or have concerns please contact our Customer Service Department at 877-835-3010 or customerservice@grandecosmetics.com  Our customer service team is available from 9AM – 5PM EST Monday thru Friday.

US Domestic Orders: Returns may be made up to 90 days from your delivery date for a full refund of your purchase amount. We are committed to offering our customers the finest products available. If you feel the products you receive from Grande Cosmetics does not meet this expectation, simply return the product and we would be happy to remit your account for the full amount of the purchase. Exchanges of un opened items are also accepted up to 90 days of delivery.

International Orders: Sorry, but we do not accept International returns, exchanges nor do we honor our 90 Day Guarantee on International orders at this time. Should you require additional assistance, please contact customerservice@grandecosmetics.com

More information on our shipping & return policy can be found here. To initiate a return, please visit our returns portal here.

Note: Grande Cosmetics items purchased at other retailers must be returned to the point of purchase, the retailer you purchased from. Retailer return and exchange policies can differ from what we offer at GrandeCosmetics.com.

*NOTE: DUE TO COVID-19/CORONAVIRUS WE ARE NOT OFFERING EXPEDITED SHIPPING AT THIS TIME. ALSO BOTH COVID-19 AND/OR INCLEMENT WEATHER CONDITIONS CAN DELAY SHIPMENTS BEYOND NORMAL EXPECTED DELIVERY TIMES, WHICH MAY BE BEYOND OUR CONTROL. WE APPRECIATE YOUR UNDERSTANDING AND PATRONAGE, AND APOLOGIZE IN ADVANCE FOR ANY INCONVENIENCE.

Orders are generally shipped within 1-2 business days,. Business days are Monday thru Friday, excluding holidays. Expedited orders placed prior to 2pm EST are processed and shipped the same day. Orders received after 2pm EST will be processed the following business day. Once an order is processed and shipped, you will receive a confirmation email with your shipping tracking information.

Should you need additional information or have concerns please contact our Customer Service Department at 877-835-3010 or customerservice@grandecosmetics.com  Our customer service team is available from 9AM – 5PM EST Monday thru Friday.

We accept all major credit cards (Visa, Master Card, American Express, and Discover). We also accept Paypal and Afterpay. Payment Options are available at checkout, please note that all pricing is in USD. Please note we do not ship to third party couriers or hotels.

*We do not accept gift cards from Visa, Mastercard, Discover, or American Express.

International orders; When placing an international order, your localized available currency and payment method, to include Paypal when applicable, at the market exchange rate will appear with product selections at the time of your order. Your International order is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by our partner Glopal and are based on interbank rates of exchange. This includes shipping charges and any applicable taxes. We can not adjust your order currency amount or rate once you complete your order.  

Sales tax is charged if you are located in a state in which sales tax is required. You will see the tax amount during checkout after you enter your shipping address.

Return credits usually take 7-10 business days from the time we receive your item(s) and process your return. The amount of time before you see the amount on your form of payment is at the discretion of your payment provider or credit card, but most payments are reflected within 1-2 billing cycles. If you paid via Afterpay, you will need to contact Afterpay directly with regards to refunds on your installments.

International orders; Note, we do not accept returns, exchanges or honor our 90 Day Guarantee on any International orders.

Please contact our customer service department and we will review your order and see if the discount or coupon code can be applied. In some circumstances, once an order is placed, discounts cannot be applied.

There is a coupon code field at checkout where you can enter a valid coupon code. Should you need additional information or have concerns please contact our Customer Service Department at 877-835-3010 or customerservice@grandecosmetics.com  Our customer service team is available from 9AM – 5PM EST Monday thru Friday.

Should you need additional information or have concerns please contact our Customer Service Department at 877-835-3010 or customerservice@grandecosmetics.com  Our customer service team is available from 9AM – 5PM EST Monday thru Friday, excluding Holidays.

In order to ship your order to you as soon as possible, processing begins immediately once the order is placed. Orders cannot be changed or cancelled once submitted. However, you can return it to us for a refund. Feel free to email our customer service department at customerservice@grandecosmetics.com  or call 877-835-3010 (9am-5pm EST M-F, excluding holidays) if you’d like to return your order.

GrandeREWARDS is our rewards program where you earn points for any Grande Cosmetics purchases on GrandeCosmetics.com. Points can later be redeemed for dollars off your purchase or may be used towards specified products at GrandeCosmetics.com. There are three levels, and as you advance to a higher level, you unlock access to more rewards! View program Terms & Conditions here

It’s free to join GrandeREWARDS. Simply create an account here (or sign in if you already have one). Be sure to sign in whenever you make a purchase in order to receive your points! (Sorry, we can’t offer points for purchases made if you check out as a guest).

Reward codes are non-combinable and are one-time use only. You can use up to $20 in rewards per order. Please view our program chart here which explains the levels of the program. You can read the full program terms and conditions here.  

You earn one point for every dollar you spend on GrandeCosmetics.com. When you reach Enthusiast level status you will earn 1.25 points for every dollar you spend at GrandeCosmetics.com and with our VIP level, you will earn 1.5 points for every dollar you spend. You must be signed into your account in order to earn points on your purchase. (Sorry, we can’t offer points for purchases made if you check out as a guest and we don’t offer points for purchases made at retailers that sells Grande Cosmetics. GrandeREWARDS available at GrandeCosmetics.com only).

Your point balance is accessible within your account, under My Rewards. To register for an account or view your rewards, click here.

To redeem points, sign in and go to your account page. Once there, click on GrandeREWARDS. Redeem points by clicking on the Redeem tab. You can use up to $20 in rewards per order. To access your Grande account, click here
 
Please note that before adding the rewards redemption code, the products in your cart must be equal or greater than your redemption amount. If your order total is less, you will forfeit the remaining rewards redemption difference.

If you have been inactive/not purchased for the past 24 months (i.e. no earning or spending of points), then your points balance may be set back to zero and your tier level downgraded. Make sure you spend and earn points within 24 months to retain your balance and tier status. View program terms and conditions here

Sorry, no, you cannot earn GrandeREWARDS points for Grande Cosmetics purchases made thru retailers. The GrandeREWARDS program is available online only at GrandeCosmetics.com.

You may find program details via this link: GrandeREWARDs program

You can check your gift card balance by visiting: here

Unfortunately, no. At this time, eGift Cards are currently available on our US site.

At this time, we are only offering eGift cards. You can choose to print your eGift Card to gift to the recipient.

You can choose to email a gift card to the recipient, print your gift card, send as a link or send directly to yourself.

No, gift cards do not have an expiration date.

No. Once an order for a gift card is placed, no cancellations can be made.